You can request a refund for nearly any purchase on our webstore for any reason. Reasons can range from not being impressed with the item purchased to purely purchasing it by mistake.
It doesn't matter. We will, upon request via our Discord server (discord.mythic.gg), issue a refund for any reason, if the request is made within 48 hours and has not been consumed (consumed items may include ingame currency that was spent by yourself before requesting a refund). There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will still investigate it for you.
If your claim is accepted, we can refund you either with store credit equal to the amount spent or a full refund to the payment method used (in the case where a payment method does not allow or have a refund option, we will provide you with your funds through store credit).
Where Refunds Apply
Ranks: You can request a refund on any rank as long as perks of the rank are not currently applied to your character. This includes but is not limited to cosmetics, kits and other time based perks.
Consumable Items (Ingame Currency, Kits): We can provide refunds on consumable items as long as it has not been transferred, modified or consumed. Claims, similar to ranks, must still be made within 48 hours.